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Support

We're happy to help.

Bug reports, feature requests, privacy questions, or general feedback — whatever it is, use the form below and we'll get back to you by email.

Documentation

Looking for how-to guides or answers? Each app has its own help area — your question may already be covered there:

Quality.Noted license help

Where's my license key?

In the receipt Polar emailed when you bought Quality.Noted, and in your Polar customer portal (the link is in that email). Search your email for "Quality.Noted" or "Polar". Can't find it? Write to us from the address you bought with and we'll resend it.

"Activation limit reached"

Each license works on 2 Macs. On the Mac you're moving from, open Settings ▸ License ▸ Deactivate This Mac, then activate on the new one. If that Mac is gone, free it in your Polar customer portal (the link is in your receipt), or write to us.

"That key isn't valid"

Copy the key again straight from the receipt; a missing character or line break is the usual cause. Still stuck? Send us the exact message the app shows.

It says "License paused" or went back to the free version

The app re-checks your key when it opens, at most once a day, and keeps working offline for 30 days. After that, Settings ▸ License shows License paused: connect to the internet and click Check Again. If it says the key couldn't be read, enter your key again in the same place; this Mac's activation is reused, so it doesn't use up another Mac.

Refunds

Email support@notedsuite.app within 21 days of purchase for a full refund, no questions asked. It's paid back through Polar to your original payment method. Your license goes back to the free version and your audit results stay on your Mac.

Full details are in our Terms of Sale.

Contact

License help, refunds and bugs: support@notedsuite.app. Anything else: contact@notedsuite.app.

Get in Touch

Fill out the form and we'll reply by email.

When reporting a bug

To help us fix things quickly, it helps to include: